Help
Answers to the questions guests ask most. Still stuck? We answer day or night.
A question before you book, help with a booking, or a hotel or company that wants to work with us. Tell us here and we’ll get back to you.
A normal hotel room, booked for part of the day instead of overnight. You choose a 2, 3 or 6-hour block, pay for those hours, and the room is yours: bed, shower, desk, Wi-Fi and power.
Free cancellation up to 2 hours before your start time, with a full refund. After that, or if you don’t arrive, the booking isn’t refunded.
Every guest checks their NIN and a selfie once. Hotels know who is arriving, and the front desk compares your face with your verified photo at check-in. You must be 18 or older.
Pay now when you book, by card, bank transfer or USSD. Some hotels also let you choose Pay at the hotel: you reserve the room and pay the front desk when you arrive. Companies on Hourly for business can charge bookings to their monthly account.
Once you’re checked in you can ask for another hour in the app. The front desk answers within 10 minutes. Stays end by midnight; Hourly is not for overnight stays.
Check-in opens 15 minutes before your start time. Show the QR code from your booking at the front desk and you’re in.
